My Rio Rewards loyalty + ordering across hundreds of locations

Cafe Rio runs hundreds of locations across the U.S. and the digital surface has to behave the same in all of them — loyalty points that earn predictably, an order that lands the same way at the Provo store and the Denver store, and a pickup or delivery handoff that respects what the kitchen can actually produce in the next ten minutes.

We shipped iOS and Android around the My Rio Rewards program (1 point per dollar, $10 reward per 100 points), full online ordering with pickup, delivery, and catering paths, real-time order tracking, and push notifications wired into both transactional and marketing flows. The whole thing integrates with the chain's POS so what the app sees and what the kitchen sees are the same thing.

The numbers are the proof. 4.5 stars across 14,649+ reviews on a category — quick-service restaurant apps — that is famously hard to win in. The product holds because the operational pieces underneath behave.